Frequently asked questions

In some countries, Klarna is available. We partner with Klarna, and there is no minimum order amount.

It can sometimes take a bit longer to receive your invoice from Klarna. If you haven’t received it after one week, please contact our customer service.

Shipping costs are €4.95, and delivery is free for orders over €40. In some countries shipping costs are higher:

US: €5.95 (free over €60)
Canada: €5.95 (free over €60)
Australia & New Zealand: €7.95 (free over €80)

If you’ve received your order damaged, please contact our customer service as soon as possible. Clearly provide your order number and include photos of the damage. We will resolve it promptly for you.

Unfortunately, we are unable to gift wrap products.

If the discount code you want to use no longer works, it may have expired or not meet the terms. If that isn’t the case, please contact our customer service.

Please contact our customer service as soon as possible; we will try to change the address before it is shipped.

If you receive an empty envelope or box, please contact our customer service as soon as possible.

If your order hasn’t been delivered after 15 business days and the tracking information provides no details, please contact our customer service.

If the Track & Trace link you received doesn’t work, please contact our customer service. Please note that the Track & Trace link only becomes active the morning after you receive the shipping confirmation.

Orders placed Monday through Friday before 2:00 PM are shipped the same day. Average delivery time in Europe: 3–8 days; average delivery time outside Europe: 5–14 days.

In most cases, you can expect delivery within a few days. Average delivery time in Europe is 3–8 days; outside Europe it’s 5–14 days.

Depending on the shipping carrier in your country, this may be possible. Once your order has been shipped, you can adjust your delivery preferences via the Track & Trace link. You may be able to have it delivered to a pick-up point, parcel locker, a neighbor, a safe place around your home, or at a different time that suits you.

We work with DHL, Deutsche Post, or other local carriers depending on your location.

To return a product, it’s best to use our returns portal. Enter your email address and order number, choose “Return items,” fill in the required details, and you’ll receive further instructions by email.

Yes! Returning an order is on us—you can register your return via our returns portal, after which you’ll receive the return instructions.

Unfortunately, that isn’t possible. You can, of course, return a product and order a new one.

If you’d like to know how to use a product, you can find this information on the product page. If this information isn’t available, please contact our customer service.

If a product you’d like isn’t in stock, you can sign up for a waitlist. As soon as it’s back in stock, you’ll automatically receive an email. Please note we can’t guarantee products will be restocked.

If you can’t find a product on our website, please contact our customer service and we’ll do our best to order it for you.

If the ingredients are known to us, they are listed on the product page. If not, please contact our customer service.