Complaints Procedure

If you have any questions, please contact the customer service team at Blisso. Our team will be happy to assist you!

If your issue is not resolved after contacting our customer service, you may submit your complaint in writing to Blisso.

Send your complaint, including your name, address, city, and/or order number, to:

Tolac B.V.
T.a.v. afdeling klachten
Hazelaar 5
8355EA Giethoorn
Netherlands

As soon as we receive your complaint via customer service or in writing by post, we will send you a confirmation of receipt. You will receive a final response within seven calendar days after we receive the complaint.

If you are not satisfied with the resolution or we are unable to reach an agreement, you may submit your complaint to the European ODR Platform (https://ec.europa.eu/consumers/odr/).