Delivery times & shipping costs
Below you will find an overview of the estimated delivery times and shipping costs per country or region.
All delivery times are stated in business days. Weekends and public holidays are not included.
🇳🇱 Netherlands
1–2 business days · €4.95
🇧🇪 Belgium
1–2 business days · €5.95
🇩🇪 Germany
1–3 business days · €5.95
🇫🇷 🇪🇸 🇮🇹 France · Spain · Italy
3–8 business days · €7.95
🇪🇺 Other European countries
🇦🇹 Austria · 🇨🇭 Switzerland · 🇩🇰 Denmark · 🇧🇬 Bulgaria · 🇭🇷 Croatia · 🇨🇿 Czech Republic · 🇪🇪 Estonia · 🇫🇮 Finland · 🇬🇷 Greece · 🇭🇺 Hungary · 🇮🇪 Ireland · 🇱🇻 Latvia · 🇱🇹 Lithuania · 🇱🇺 Luxembourg · 🇵🇱 Poland · 🇵🇹 Portugal · 🇷🇴 Romania · 🇸🇰 Slovakia · 🇸🇮 Slovenia · 🇸🇪 Sweden · 🇨🇾 Cyprus · 🇦🇱 Albania · 🇳🇴 Norway
5–10 business days · €8.95
European islands & island territories
Including Tenerife, Madeira, Mallorca, Ibiza, Malta, Iceland, Monaco and other European islands and island territories.
5–21 business days · €8.95
Outside Europe
5–21 business days · €9.95
Please note: The delivery times stated above are estimates and may take longer in exceptional cases due to, for example, delays with the carrier, high shipping volumes, public holidays or other circumstances beyond our control.
Tracking your order
Once your order has been shipped, you will receive a shipping confirmation by email. If tracking is available, you will find the tracking link or tracking number in this email.
You can use the tracking information to check the current status and location of your order.
Shipping
We process your order as quickly as possible. Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation.
The delivery times stated above are estimated delivery times in business days. In exceptional cases, the actual delivery time may be longer due to factors such as high shipping volumes, public holidays, weather conditions or other circumstances beyond our control.
The stated delivery times are therefore not guaranteed delivery dates.
Delays during shipping
Has your order already been shipped but has not yet arrived? First, check the tracking information you received by email.
We recommend allowing the full stated delivery time to elapse. If your order has still not arrived after the expected delivery time has passed, please contact our customer service.
Please always include your order number in your message so that we can assist you as quickly as possible.
Incorrect address, postcode or house number
When placing your order, always check carefully that your name, address, postcode and house number have been entered correctly.
Have you entered an incorrect delivery address? Please contact us as soon as possible. If your order has not yet been shipped, we may still be able to make a change.
If your order has already been shipped, we may unfortunately no longer be able to change the delivery address.
If an order cannot be delivered due to an incorrect address and is returned to us, we will contact you.
If the order needs to be shipped to you again, additional shipping costs may apply.
Not at home during delivery
If you are not at home when the carrier attempts delivery, the carrier will determine what happens to the shipment. Depending on the country and carrier, another delivery attempt may be made or the parcel may be taken to a collection point.
You can find the latest information about your order and any next steps through the tracking information.
Do you have questions about your order?
Do you have any questions about the shipping or delivery of your order? Please contact our customer service.
Always include your order number so that we can help you quickly and efficiently.